juan357 | Privacy Policy

Last updated: June 2026

1 Introduction

At juan357, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you register and use our platform. It applies to all players who access juan357, whether you are browsing from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.

By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have questions or concerns about how your data is handled, our support team is always available to help clarify.

2 Information We Collect

We collect personal information in two ways — directly from you when you register and use our services, and automatically through standard web technologies when you interact with the platform.

Information you provide directly:

• Full name, date of birth, and contact details (email address, mobile number) provided during registration.
• Government-issued identification documents submitted as part of our Know Your Customer (KYC) verification process.
• Financial information needed to process deposits and withdrawals — this includes details of your preferred payment method such as a Philippine bank account or e-wallet associated with GCash or Maya.
• Communications you send to our support team, including chat logs, emails, and any attachments.

Information collected automatically:

• Device information, browser type, operating system, and IP address.
• Pages visited, time spent on the platform, and features accessed.
• Session data and login timestamps.
• Cookie and tracking data, as described in the Cookies section below.

We collect only what is necessary for the operation of our platform and the fulfilment of our legal obligations. We do not collect sensitive information such as medical records or political opinions.

3 How We Use Your Information

The personal information we collect is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first informing you.

• Account creation and management — To set up and maintain your juan357 account, verify your identity, and keep your profile accurate.
• Transaction processing — To facilitate deposits and withdrawals in Philippine Peso (PHP), and to maintain accurate records of your account activity.
• Security and fraud prevention — To detect and prevent unauthorized access, fraudulent activity, and any misuse of our platform.
• Customer support — To respond to your enquiries and resolve any issues you raise with our team.
• Legal and regulatory compliance — To meet obligations related to identity verification, financial reporting, and anti-money laundering requirements.
• Platform improvement — To analyse how players use our platform, identify issues, and improve the overall experience.
• Communications — To send you important account notifications, security alerts, and — where you have opted in — updates about promotions and features.

4 Data Sharing and Disclosure

juan357 does not sell, rent, or trade your personal information to any third party. We may, however, share limited data with trusted partners and service providers who assist us in operating the platform — and only for the purposes described in this policy.

These include:

• Payment processors and financial institutions — To process your deposits and withdrawals via Philippine banking and e-wallet channels.
• KYC and identity verification providers — To validate the documents you submit during account verification, in line with our identity management obligations.
• Technology and infrastructure providers — Companies that provide hosting, security monitoring, and related services that keep the platform running.
• Legal and regulatory authorities — Where we are required by applicable law, court order, or legitimate regulatory request to disclose your information.

All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards. They are not permitted to use your data for any purpose other than the specific service they provide to us.

5 Data Security

Protecting your personal information is a core part of how we operate. We apply a range of technical and organisational measures to keep your data safe from unauthorised access, disclosure, alteration, and loss.

• All data transmitted between your device and our servers is protected using SSL (Secure Sockets Layer) encryption.
• Sensitive account data, including identity documents and financial records, is stored in encrypted form on secured servers.
• Access to personal data is restricted to authorised personnel only, and only on a need-to-know basis.
• We conduct regular security reviews and monitoring to detect and address potential vulnerabilities.

We also recommend that you take steps to protect your own account security — use a strong, unique password, enable two-factor authentication if available, and never share your login credentials or one-time passwords (OTPs) with anyone, including anyone claiming to represent our support team.

Despite our best efforts, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately.

6 Cookies and Tracking Technologies

juan357 uses cookies and similar technologies to provide a functional, personalised experience on our platform. A cookie is a small text file that is stored on your device when you visit a website. We use the following categories:

• Strictly necessary cookies — These are required for the platform to function correctly. They manage your session, authentication state, and security checks. You cannot opt out of these without affecting your ability to use the site.
• Functional cookies — These remember your preferences, such as language settings and display options, so you do not have to reconfigure them on each visit.
• Analytics cookies — These help us understand how players navigate the platform — which sections are most visited, where users encounter issues, and how the site performs overall. This data is aggregated and not linked to individual identities.

Most web browsers allow you to control cookie settings through their preferences. Be aware that disabling certain cookies may limit the functionality of parts of the juan357 platform.

7 Data Retention

We retain your personal information for as long as your account remains active, and for a reasonable period thereafter as required by our legal and regulatory obligations. The exact retention period may vary depending on the type of data and the applicable requirements at the time.

Financial and identity verification records are typically retained for longer periods in line with standard anti-money laundering and record-keeping requirements. Once data is no longer needed, we take steps to securely delete or anonymise it.

If you choose to close your account, your personal data will be retained for the legally required period before being removed from our active systems. You can request information about the specific retention periods applicable to your data by contacting our support team.

8 Your Rights

As a user of juan357, you have rights regarding your personal information. We are committed to honouring these rights in a straightforward and timely manner.

• Right to access — You can request a copy of the personal data we hold about you.
• Right to correction — If any of your information is inaccurate or incomplete, you can ask us to update it.
• Right to deletion — You may request that we delete your personal data, subject to any retention obligations we are legally required to fulfil.
• Right to withdraw consent — Where processing is based on your consent (for example, receiving marketing communications), you can withdraw that consent at any time.
• Right to object — You may raise an objection to the way we process your data in certain circumstances.

To exercise any of these rights, reach out to our support team with the relevant request. We aim to respond within a reasonable timeframe and will ask you to verify your identity before acting on any data request.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make significant changes, we will do our best to notify registered users through an on-platform notice or other communication.

The most current version of this policy will always be available on this page, along with the date it was last updated. Continuing to use juan357 after any update is published means you accept the revised terms.

We encourage you to revisit this page periodically so you are always informed about how your data is handled.